Contact

We're here to help you on your skincare journey. Whether you have questions about our products, need personalized recommendations, or want to share your experience with us, our team is ready to assist you. Reach out anytime – we typically respond within 24 hours and look forward to connecting with you.

Get in Touch

Email:
hello@melanicaesthetics.store

Business Hours

Monday – Friday
9:00 AM – 6:00 PM CST

Response Time

We typically respond within 24 hours during business days

Frequently Asked Questions

What is PDRN and how does it benefit my skin?

PDRN (Polydeoxyribonucleotide) is a powerful ingredient derived from salmon DNA that promotes skin regeneration and healing. It enhances collagen production, improves skin elasticity, and helps reduce inflammation. PDRN is particularly effective for anti-aging, brightening, and restoring a youthful glow. It's suitable for all skin types and works beautifully in combination with other skincare ingredients.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery. International orders may take 10-21 business days depending on your location. All orders are carefully packaged to ensure your products arrive in perfect condition.

What is your return/exchange policy?

We stand behind the quality of our products. If you're not completely satisfied, you can return or exchange items within 30 days of purchase. Products must be unused and in original packaging. We offer free returns for defective items and exchanges for different sizes or shades. Please contact our customer service team to initiate a return or exchange.

Are your products suitable for sensitive skin?

Yes! Many of our products are formulated with sensitive skin in mind. We use gentle, non-irritating ingredients and avoid common irritants like harsh sulfates and synthetic fragrances. However, we recommend patch testing any new product first, especially if you have very reactive skin. Our sensitive skin collection is clearly labeled, and our team can help you find products that work best for your needs.